Frequently Asked Questions About International Moving.
Planning an international move can feel overwhelming, especially when navigating different countries, customs regulations, and logistics.
To help make the process smoother, we’ve gathered answers to the questions we’re asked most often by individuals and families relocating abroad.
What does an international move generally cost?
How long does shipment take from origin to destination?
Transit times vary by location and transport method.
- Sea freight: typically 4–10 weeks
- Air freight: faster but more expensive We provide a clear timeline during the planning phase.
Can I track my shipment during transit?
I don’t have a house at destination—can we still ship?
Yes. We can store your goods at origin or destination, or ship to a warehouse until your address is confirmed.
Can I ship my car, motorbike, or electric bike?
Yes, but regulations are strict. Many carriers restrict vehicles with lithium batteries. We advise you on the requirements and ensure compliance.
What time will the movers arrive?
We confirm the schedule at least one day in advance and keep you updated about any changes.
How can I prepare for packing?
Ensure items are dry, unplugged, and accessible. Set aside personal essentials (passport, keys, chargers) so they are not packed. Clearly indicate which items go to which destination to avoid confusion on moving day.
Can I stay in my house during the packing process?
Can you arrange disposal of unwanted items?
Are there restrictions on what I can put in my shipment?
What is considered “new,” and how does customs know?
Items purchased within six months may be considered new. Customs may request receipts or inspect packaging to verify. If items are considered new, import duties and taxes may apply according to local regulations.
Which countries have the strictest import regulations?
Australia, New Zealand, and China have particularly strict customs rules. We guide you through all requirements.
Do I need a visa or work permit to import my goods?
This depends on your nationality and the destination country. We help determine the correct documentation for import.
Who arranges customs clearance documents?
How long does customs clearance take?
In the Netherlands, typically 3-5 working days, depending on completeness of your documents and any inspections required.
Why does my sea shipment take so long?
Transit depends on shipping schedules, port capacity, routing, and customs. Transshipments and delays are common. We keep you updated throughout the process.
Is there no earlier arrival option?
What’s the difference between air freight and sea freight?
- Air freight: fast but more expensive; best for small shipments
- Sea freight: slower but cost-effective for larger volumes
What’s the difference between groupage and dedicated shipments?
- Groupage: your goods share a container; cheaper but slower
- Dedicated: the container is solely yours; faster and more flexible
What are the options for temporary storage at origin or destination?
We offer secure short- and long-term storage solutions at both ends of your move.
Can I visit your warehouse to check my goods?
Yes. Visits are possible by appointment. Additional costs may apply.