“Fine words butter no parsnips!” You want a firm guarantee that your relocation will be conducted precisely as agreed. You wish to be certain that our promise of outstanding quality will be met. Royal De Gruijter & Co. offers that certainty. Our quality is measurable and demonstrable. First, we apply our own quality management system, compliance with which is overseen by our internal Quality Assurance department. This system underpins every aspect of our activities. In addition, we are fully certified according to the industry standards that apply to companies operating at the upper end of the market. We are accredited by various industry federations. Every aspect of our processes is therefore subject to close scrutiny.
Quality standards: ongoing development
Our customers are discerning and their expectations are high. We therefore continue to refine our processes and activities, ensuring that the organization as a whole and all individual members of staff can meet those expectations. We offer our employees ongoing training and every opportunity to pursue their personal and professional development; Certification and professional accreditation
FAIM/ISO is an accreditation awarded by the Fédération Internationale des Déménageurs Internationaux (FIDI). It leaves no possible doubt about the quality of our services. The FAIM/ISO certificate is reserved for companies that operate at the very highest level. It is recognized the world over as a seal of quality within the international moving industry. To qualify, a company must demonstrate compliance with no fewer than sixteen standards governing such aspects as environmental management, facilities and vehicles, staff training and qualifications, quality assurance and financial stability. Accreditation is valid for only two years, whereupon another full external audit is required. For further information, please click here.
Royal De Gruijter & Co. holds full ISO 9001 certification. The entire organization is subject to an annual audit examining its procedures and protocols, conducted by Bureau Veritas Quality International, the global leader in conformity assessment and certification services.