Service Level Agreement

Article 1 General

1.1 These general purchase conditions are applicable on all orders, on all order requests and on all other legal relations that occur from this (hereinafter: ‘Order’), of De Gruijter & Co. International Movers B.V. (legal name), under trade name De Gruijter & Co., her sister/daughter companies and/or participants (hereinafter jointly of individually: ‘De Gruijter & Co.’), to or with her mutual party (hereinafter: ‘Contractor’). 1.2 De Gruijter & Co. explicitly rejects all other applicable general conditions, and especially the general conditions of the Contractor. 1.3 Conditions or provision that deviate from the General Purchase conditions are only valid if these have explicitly been accepted by De Gruijter & Co. in writing.

Article 2 Order

2.1 The Contractor should digitally accept this digital Order unchanged and without restriction(s) to De Gruijter & Co. within 14 days after date of sending the Order. If the Contractor fails to accept the Order within the aforementioned period and does not make any objections to its content within this period, or starts with the performance of the Order within this period, the Order is considered as accepted on the condition as stated in the Order and in accordance with these General Purchase conditions. 2.2 This Order, whereby the decreasing rank below is valid, is only applicable to: 1. The agreement between De Gruijter & Co. and the Client of De Gruijter & Co., further called: “Main contract agreement”, being understood that responsibilities that belong to De Gruijter & Co.’s client belong to De Gruijter & Co., as far as they relate to the Order; 2. The content of processes – verbal and/or statements of adjustment; 3. The provisions as stated in the Order and in the Main contract agreement, documents, as well as all adjustments and additions to this; 4. The legal and other regulations that affect the performance of the Order. Contractor is considered to be aware and to comply with these; 5. These General purchase conditions; 6. Possible additional general purchase conditions as stated in the Order. Legal regulations of a mandatory nature will have priority over the aforementioned documents and provisions. 2.3 If the Contractor notifies, in writing and with reasonable urgency, that documents as mentioned in the Order of the General purchase conditions are missing, DE GRUIJTER & CO. is considered to have provided these to the Contractor on time. After the aforementioned notification DE GRUIJTER & CO. will still provide these to the Contractor. If the Contractor fails to make a notification on time he cannot rely on lack of knowledge of the documents mentioned in article 2.2. Contractor is also obliged to inform DE GRUIJTER & CO. of any possible mistakes, contradictions, omissions or uncertainties in these documents and he cannot rely on these if the Contractor knew or should have known these but failed to report them on time. 2.4 The Order is only concluded in writing and subject to the suspensive dissolving condition of approval by DE GRUIJTER & CO.’s Client respectively that the work related to the Order is not carried out or only carried out with significant changes or that the work related to the Order are no part of the Main contract agreement. 2.5 The Contractor is obliged to inform DE GRUIJTER & CO. immediately in writing regarding each adjustment or annulment of his certificates.

Article 3 Performance of the Order

3.1 The Order includes all work that belongs to the Order due to its nature. However, these are not entitled to extra payment. 3.2 Contractor is obliged when performing the Order to take into account all the requirements for correct and solid work, as well as the requirements and instructions of the government. 3.3 Contractor should meet all the obligations arising from the CAO Beroepsgoederenvervoer over de weg (union agreement professional goods transport by road) or, if outside of the Netherlands, a local legal binding and duly officially recognized equivalent of aforementioned CAO Beroepsgoederenvervoer. 3.4 Without permission of DE GRUIJTER & CO., the contractor is not allowed, regarding the order, to have or keep immediate contact or through a third party other than DE GRUIJTER & CO., with DE GRUIJTER & CO.’s Client and/or its advisors and representatives at work, nor to provide these with prices and/or offers for possible adjustments or expansion of the Order. 3.5 Contractor is obliged to following the order instructions with the performance of the order, that have been issued by or on behalf of DE GRUIJTER & CO.. 3.6 Performance and/or delivery of the Order should be carried out by the Contractor in accordance with the DE GRUIJTER & CO.’s planning and in such a manner that it does not disturb the work activities of DE GRUIJTER & CO. and/or third parties. In case of (possible) deviation of the DE GRUIJTER & CO.’s planning both parties will consult with each other as soon as possible regarding the consequences of this deviation. 3.7 Matters will be transported and stored at the risk of the Contractor and should be unloaded and handled in a safe, durable and environment friendly manner as instructed by DE GRUIJTER & CO.. Damages at or during loading, transport, storage, unloading or stacking are for the account of the Contractor till DE GRUIJTER & CO. has accepted the delivered goods. 3.8 The Contractor will ensure for solid and industrial used packing materials. 3.9 Deliveries and work activities are only considered purchased or delivered after written approval by DE GRUIJTER & CO. and/or DE GRUIJTER & CO.’s client. Till that moment the work activities and deliveries will be for the risk of the Contractor. 3.11 DE GRUIJTER & CO., DE GRUIJTER & CO.’s client and/or third parties on their behalf can, at all times, carry out of have carried out legal inspections, tests and verifications regarding the quality and progress. To carry out this authority by or on behalf DE GRUIJTER & CO. does not relieve the Client from his obligations. 3.12 DE GRUIJTER & CO. agrees on each individual Order or in general with the Contractor in which situations DE GRUIJTER & CO. provides packaging materials and in which situations the packaging materials are to be seen as part of the services offered by the Contractor and thus the agreed rate.

Article 4 Invoicing and Payment

4.1 Payment term will be agreed upon with each individual Contractor. Payment will be made in accordance with the Order and depending on the progress of the work activities respectively the supply and approval by DE GRUIJTER & CO. and only if the Contractor has fulfilled his obligations towards DE GRUIJTER & CO., and the requirements by DE GRUIJTER & CO. regarding invoicing and the compliance with the obligations of Contractor regarding the Law financial social securities and the Law on income tax. 4.2 DE GRUIJTER & CO. will only pay the costs clearly indicated in your quotation/rate proposal. In case additional/unexpected costs occur, please inform DE GRUIJTER & CO. as soon as possible (DURING the execution of your service), but before your service has ended, in order to determine who will be responsible for these costs. If we are not informed in time, we will not cover these unforeseen costs. Any additional costs will only be accepted with our written approval. 4.3 After completion of your service please send us as soon as possible (but within 48 hours) the signed moving documents and an overview of your final costs. As soon as we have received it, we will send you a 'Purchase Order'. Our PO number as well as the customer's last name and our unique reference number must be mentioned on your invoice. You must send your invoice within 30 days after completion of your service directly to our financial department (purchaseinvoices@De Gruijter & Co..nl). Please note that invoices received after 30 days nor without a PO number will not be considered. 4.4 Extra or less work can only be considered for settlement if DE GRUIJTER & CO. has given written order or approval and this entitlement has reached DE GRUIJTER & CO. at least four weeks before delivery under this Order. 4.5 DE GRUIJTER & CO. has the right to settle payments, also from legal relationships between other daughter companies or participants of DE GRUIJTER & CO. and Contractor or associated companies of the Contractor, with the money owed by the Contractor, regardless if these payments are due. 4.6 Without prior written approval of DE GRUIJTER & CO. Contractor will not be allowed to transfer his rights and/or claims on DE GRUIJTER & CO. under this Order with good legal effect, nor to mortgage or, under whatever title, to transfer ownership.

Article 5 Liability

5.1. In the context of chain liability: a. Contractor guarantees to comply with his legal obligations regarding payments of social security premiums, as well as income tax including national insurance premiums, related to the assigned work and also to comply with the applicable CAO; b. Contractor will inform DE GRUIJTER & CO. of possible possession of a blocked account (g-account). If the Contractor does not have a g-account, he will open one if chain liability is applicable on the Order 5.2 In the context of the Law on the Identification Act (Wid) and the Law Employment Foreigners (Wav) the Contractor will comply with all regulations arising from these laws and make his employees aware of their obligations in this. Contractor will ensure that the so-call WAADI check can be carried out providing (commercial) labour. 5.3. The Contractor is also responsible for: a. damages that occur with the performance of the Order and are the fault of the Contractor or those he has engaged; b. damage that arises from the presence and the use at/in work of provided are delivered supplies, tools and material or from the infringement on third party’s rights, including intellectual and industrial rights; c. fines and charges imposed to KZH but incurred through the non-compliance to the legal obligations of the Contractor, for example, in connection with overloading or het Law on the Identification Act. 5.4. Contractor will indemnify KZH against third parties for all liabilities under what is mentioned in this article and compensate possible fines and charges or such imposed on DE GRUIJTER & CO. at first request. 5.5 If the Contractor is self-employed or uses self-employed people, the Contractor guarantees that he/they is/are certified by Certificeringsinstituut ZZP Erkend B.V. and that he/they will comply with the requirements as stated in that certificate by Certificeringsinstituut ZZP Erkend B.V. during the term of the Order OR if not in the Netherlands, a local legal binding and duly official recognized equivalent of aforementioned certification. 5.6 Forwarder's liability loss and damage claims shall be $1.60 per pound per article for all shipments insured by DE GRUIJTER & CO. and packed by Forwarder. Subrogation requests are to be paid within thirty (30) days of receipt of settlement notification. Forwarder’s liability is subject to modification and/or limitation for shipments that go into permanent storage as follows: a) Forwarder coordinates origin services, permanent storage, and destination services – Forwarder liable for 100% of the subrogation as defined above. b) Forwarder coordinates origin services and permanent storage, but not the delivery out of storage and destination services – Forwarder liable for 70% of the subrogation, as defined above, when an item has been accepted and an exception has not been noted. In addition, Forwarder shall be liable for 100% of the subrogation, as defined above, when an exception is noted at time of delivery agent acceptance.

Article 6 Insurances

6.1 Contractor is obliged to have sufficient insurance to cover the risks, including the risks of matters that he uses and/or controls in relation to this Order. Contractor has the duty, at first request, to give DE GRUIJTER & CO. insight into the relevant policy. 6.2 If the Contract completely or partly implies that matters, under which ever title, should be made available to or on behalf of DE GRUIJTER & CO., the Contractor is obliged to sufficiently insure these matters on behalf of and to the pleasure of DE GRUIJTER & CO., whereby at least should be included the risk of loss, theft, damage, fire and legal liability. 6.3 Contractor will guarantee, under the penalty of compensation of all damages suffered or to be suffered by DE GRUIJTER & CO., that he will not pollute, has polluted or will pollute the work environment with toxic substances. 6.4 Before the start of his work activities Contractor should be aware of the work area, the soil and the environment, including present cables and pipelines and all other relevant project details.

Article 7 Outsourcing/Subcontracting

7.1 Contractor is not allowed to have the work completely or partly performed by a third party unless he has been given written approval by DE GRUIJTER & CO.. 7.2 If contractor transfers the work, taken into account article 7.1, completely or partly to a third party, he will have to make a written contract for this. This contract will include the conditions of the Order, in the sense that Contractor will take the legal position of DE GRUIJTER & CO. and the subcontractor will take the legal position of the Contractor. By way of a perpetual clause the Contractor will impose the obligations under this article to his subcontractor under the penalty of an immediate payable fine to DE GRUIJTER & CO. equal to the part of the contract total that is marked as labour costs, without prejudice to the right of DE GRUIJTER & CO. for full damage compensation.

Article 8 Failure

8.1 Without prejudice to her other rights including the right to claim damage compensation, KZH has the right to completely or partly (for the part not executed yet) – without the requirement of notification of default or legal intervention – terminate the Order, and to carry out the work activities itself or have them performed by a third party for the account of the Contractor, if: a. Contractor fails to meet his obligations under this Order, if; b. DE GRUIJTER & CO. has good reasons to fear the Contractor will not (be able) to comply with its obligations from the Order, if; c. Contractor has been granted (temporary) suspension of payment, its bankruptcy has been requested, the operations have been suspended or in any kind is limited in its authority to perform legal acts or the management of his operations has been transferred to a third party. 8.2 DE GRUIJTER & CO. is authorised the request further securities at moments as mentioned in article 8.1 in case of partly termination of the Order to ensure the (remaining) fulfilment or the obligation of the Contractor. 8.3 Contractor cannot claim any right to retention and/or any right to suspension. 8.4 In case of (threatening) bankruptcy of the Contractor DE GRUIJTER & CO. has the right to determine an immediate payable amount, to be settles with the order amount, with a minimum of 5% of the relevant order amount for the benefit of after care and warranty obligations. 8.5 DE GRUIJTER & CO. will share any SLA non-conformances with you on a timely basis, and formally during review meetings held during the year. Repeated service failures may result in DE GRUIJTER & CO. restricting future work to the partner and deducting from invoices submitted fair compensation.

Article 9 Safety, Respect, Durability, Code of Conduct

DE GRUIJTER & CO. International Movers is FIDI/FAIM certified and expects of his contractors that orders will be performed, that work will be performed Which will not damage the interest of FIDI or its associated companies or will discredit the business branch. Contactor should realise that his contribution to this is of essential importance. 9.1 Contractor will consider the importance of safety, respect, quality and planning with all facets of the Order. 9.2 Contractor is considered to be customer-aimed, socially responsible, ethnically correct, transparent and reliable. 9.3 Contractor is obliged to comply with the most recent version of the code of conduct and privacy policy of DE GRUIJTER & CO.. The most recent versions of these codes are applicable, these can be obtained through our website or our office. CODE OF CONDUCT 1. DE GRUIJTER & CO. expects, apart from compliance with the applicable law and regulations, integrity, transparency and reliability in all aspects of its company and expects the same of its Contractors, both nationally as internationally. 2. DE GRUIJTER & CO. expects its contractors to act in a careful, amicable, integer, transparent and reliable manner regarding their people concerned, including the people, organisations and legal entities that are connected with, have an interest in or are influenced by their activities, both nationally as internationally. 3. Contractor should refrain from conducts that are against the European and Dutch competition law. 4. The conduct of the Contractor should not cause ambiguity or questions on integrity. The offering and/or acceptance of presents, gifts or services that harm the independence of the professional relation or give this impression should be avoided. Please note, cheques, money, expense allowances etc. cannot be offered or accepted. 5. Contractor respects the protection of international proclaimed human rights, as described in the Universal Declaration of Human Rights of the United Nations and complies with all international antidiscrimination regulations. 6. Contractor respects the International Labour Organisation (ILO) Declaration on Fundamental Principles and Rights at Work, regarding the exclusion of forced labour and child labour. 7. Contractor will comply with the applicable general safety laws and regulations during the performance of his work activities, maintaining its own responsibility and aiming for zero accidents. 8. Contractor will respect the environment and his responsibilities towards the environment. Contractor will comply with all environmental laws and regulations and take precautions to prevent unlawful damages to the environment. 9. Contractor should organise the waste flows in such a manner that these are mainly aimed at re-use and relief the environment to a maximum. 10. Contractor should take measurements to kept CO2 emissions as low as possible. 11. Contractor must report to the warehouse manager or his replacement before entering the warehouses and must always comply with the established and communicated safety instructions.

Article 10 Quality - Preferred Supplier

Contractor should comply with the following additional conditions and requirements to perform the work for DE GRUIJTER & CO. as preferred supplier. 10.1 Contractor has a least got 3 years of experience in the performance of (part) work activities relating to international and transboundary removals. 10.2 Contractor agrees with the establishment of additional conditions through the acceptance of specific Service Chapters that describe instructions and work activities per account. 10.3 Contractor is a Recognised Remover. 10.4 Contractor complies with the legal requirements and obligations when paying taxes and social security and premium in the context of the chain liability. 10.5 Contractor complies with the requirements and legal obligations and has the necessary licences to perform international removals. 10.6 Contractor has secured and fire-proof and acclimatised storage facilities. 10.7 Contractor has a fleet of vehicles that at least complies with EURO 5 emission standard. 10.8 Is preferably establish in the region where most of the work takes place. 10.9 Contractor agrees with regular testing on damage development, conforms to certain methods specified by DE GRUIJTER & CO. to monitor the damage within the Supply Chain and to continuously strive to reduce the quality. 10.10 Contractor agrees with certain measurements specified by DE GRUIJTER & CO. to improve the quality and to reduce the damage percentage by training and instruction, bonus-penalties schemes and all other necessary measurements by DE GRUIJTER & CO. to improve quality.

Article 11 Other Provisions

11.1 Without written approval by DE GRUIJTER & CO., the Contractor is not authorised to use the name of DE GRUIJTER & CO. or the project related to the Order for publication purposes. 11.2 Contractor is obliged to confidentiality of all information in the widest sense of the word, related to this Order and information that was acquired in the context of this Order. 11.3 Documents, drawings, others items and information (carriers) used by the Contractor remain the property of DE GRUIJTER & CO.. 11.4 Contractor guarantees that the work activities performed and/or the supply of goods or services will not infringe with copy rights, patent rights, brand rights, model rights and other third party rights. 11.5 The contractor is committed to strict confidentiality of all information that is provide by Client or its employees. This obligation remains valid even after the termination of this agreement. 11.6 Client and Contractor have the right to do business and to conclude agreements with any other company without an exclusive agreement with Client. 11.7 This agreement is no guarantee for future work and can be terminated by both parties without further notice. This agreement remains applicable based on individual orders. 11.8 Each adjustment to this agreement will be communicated in writing and each addition should be marked for the benefit of a clear identification.

Article 12 Disputes

12.1 This Order is subject to Dutch law. 12.2 All disputes that might arise from or in relation with the Order will be settles by arbitration, without prejudice to the authority of DE GRUIJTER & CO. to settle the dispute by an authorised civil judge or institute as meant in the agreement between DE GRUIJTER & CO. and DE GRUIJTER & CO.’s client.

Parties

DE GRUIJTER & CO. International Movers B.V. (legal name), under trade name DE GRUIJTER & CO. Netherlands, her sister/daughter companies and/or participants (hereinafter jointly of individually: ‘DE GRUIJTER & CO.’), to or with her mutual party hereinafter to be referred to as: “the Controller” and: The undersigned company, hereinafter to be referred to as: “the Processor”.

Main Agreement

This Data Processing Agreement is an addition to, and is an inseparable part of, the agreement between the parties (the "Main Agreement"). In the event of a difference between this Data Processing Agreement and the Main Agreement, the Processor Agreement takes precedence.

Processing activity; Personal data

This Processing Agreement relates to the Processing Activity and the Personal Data that is being processed as described in the Privacy Notice (General Data Protection Regulation (GDPR))

Obligations of the Processor

The Processor will process the Personal Data only for the benefit of the Controller in the capacity of data processer as referred to in Article 4 paragraph 8 GDPR. Processer will only process the Personal Data insofar as necessary for the execution of the SLA and this Data Processing Agreement, or based on additional documented instructions from the Controller. The Processor will not transfer the Personal Data to a country outside of the European Union or an international organization without the written consent of the Controller. If a Union law or a Member State law applicable to the Processor requires the Personal Data to be processed, the processor shall inform the Data Controller of that legal requirement prior to processing, unless such legislation prohibits such notification on important grounds of public interest. Processer shall not engage third parties as sub-processors for the performance of this Data Processing Agreement without the prior written consent of the Data Controller. The Controller is entitled to attach conditions to any such consent. The Controller hereby gives permission for the involvement of sub-processors, assuming these sub-processors are always pre- registered to the Data Controller. If there are any changes concerning additions to or replacements of these sub-processors during the term of the Processing Agreement, the Processor will notify the Controller of this beforehand in writing, thus enabling the Controller to object to these changes. If the Controller objects [the change will not take place/the Controller will be authorized to terminate the Processing Agreement in whole or in part during which the Processor will continue to perform the services in the agreed manner without implementing the change.]. The processor guarantees that any third parties it engages will be bound by a written agreement to fulfill all obligations under this Data Processing Agreement. The engagement of third parties does not affect the full liability of the Processor for all obligations under this Processor Agreement. The Processor guarantees that employees and other persons authorized by it to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. The Processor secures the Personal Data in accordance with the requirements of article 32 GDPR. The Processor shall, taking into account the nature of the processing, assist the Controller by appropriate technical and organizational measures, in so far as this is possible, for the fulfilment of the Controller’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of GDPR. After the end of the provision of the services, the Processor will, at the choice of the Controller, delete or return all Personal Data to the Controller, unless Union or Member State law requires storage of the Personal Data. The Processor shall make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in the Data Processing Agreement, and allow for and contribute to audits, including inspections, conducted by the Controller or another auditor mandated by the Controller. The Processor will immediately inform the Processing Officer if, in his opinion, an instruction violates this Regulation or other EU or Member State data protection provisions. The processor informs the Controller without delay, and no later than 24 hours, after the Processor (or any person acting or engaged by it or a sub-processor) becomes aware of any incident that may (possibly) be regarded as data breach as referred to in Article 4 paragraph 12 GDPR. The Processing Officer will provide the Processing Officer with all information and cooperation requested by the Processing Officer to enable the Processing Officer to assess the incident and to take the necessary measures, including notifying the competent authorities (in particular the Dutch Data Protection Authority) and informing of natural persons involved.

Service Chapter

(version 1.2 09-05-2018) The service chapter is our standard for all other moves, unless other instructions and/or documents apply.

Explanation of words used:

PMQ* Post Move Questionnaire : Form to be completed and signed by client for either the origin (10 questions) and/or destination (5 questions) part of the move. See specimen. FCF* Final Control Form: Form on specifics of the move; to be completed by crew leader and to be signed by client and crew leader. See specimen. Checklist Service Chapter * Checklist to be completed and signed by crew leader. See specimen. *These forms are mandatory for accepting and paying the invoice for your services.

Origin

Survey The moving company will always visit the client in the residence to perform a survey. The surveyor will inform the client on the rules and regulations, determine the volume and possible special requirements, fill out the survey sheet, calculate the volume and have the client and the surveyor sign the survey sheet for the calculated volume. Please also ask the client for a copy of the motor vehicle registration papers if a motor vehicle is to be shipped. Also ask the client for any new items that he/she intends to buy and specify these items on the survey sheet under “Items to be bought”. If the client doubts about items to be shipped and/or stored, these items will be marked on the survey sheet (with an asterix *) and as a result a maximum and minimum volume will be reported. For any additional charges please specify why and take pictures to support the request for additional charges (shuttle/long carry, outside elevator, parking permit, etc.). All the necessary information and documentation is to be send to us within 48 hours.

Packing

Arrival at residence The crew leader will introduce himself and his crew to the client and have a walk through the residence to have an idea on what should be packed. The crew leader will inform client on the special instructions on his work order. Pre-packing The crew leader will check the residence prior to the start of packing for any existing physical damages, will notify the client if any and report these on the FCF. The crew leader will take the same action after the final check / walk through of the residence once packing and loading is completed. (TAKE PICTURES OF THE PHYSICAL DAMAGE THAT EXISTED AND THAT OCCURRED DURING PACKING). General The moving company should arrange professional packing for the smallest possible volume. The number of packages and the size/weight of the packages should not be bigger/heavier than necessary. If the client has special/original cartons for appliances and the mover is sure these boxes are fit for use, the movers will use these cartons for packing. If the client has packed cartons or items himself please ask client to write the contents on the package/carton. The packer will state this content on the inventory and note “PBO” as exception (e.g. Books PBO, Clothing PBO etc.). Breakable / fragile and electrical items that are Packed By Owner are to be checked by the crew to verify if the packing is sufficient for the forthcoming door to door transport. If not, the goods should be repacked. If client refuses to show the packed items and/or refuses repacking, the goods are not to be loaded and the coordinator in the office is to be informed. The packing material and/or stickers used for numbering the items should not, in any way, damage the articles. The mover has to make sure that the stickers with numbers will stay on the packed items, so the delivery company can check the inventory list at destination. Final Control Form (FCF) The crew leader will check the residence prior to the start of packing for any existing physical damages, will notify the client if any and report these on the Final Control Form. The crew leader will take the same action after the final check / walk through of the residence once packing and loading is completed. Have the client sign for both situations on the FCF. (Take pictures of the physical damage that was existing and that occurred during packing). Remote controls, wires, assembly-items, keys, screws and bolts etc. Through history finding the above is one of the major reasons for disappointment, both to the client as well as the moving crew arranging delivery of a shipment. The client wants items to be assembled upon delivery and the crew wants to perform a perfect job. To avoid discussions and an endless search for these items you are instructed to have your packers use a dedicated box for the items mentioned above. The specific materials will have to be packed and marked separately mentioning to which item they belong and the corresponding item number(s) on the inventory list. (e.g. remote TV Master bedroom # 33; assembly items oak cabinet living room # 54-62; keys oak cabinet living room #54-62, assembly items TV cabinet study #112-116). This dedicated box will have to be marked as #1, assembly-items, remote’s etc. on the inventory list. If a remote is co loaded in the same box with TV or stereo etc. mention TV + remote, stereo + remote on the inventory. You are to load the box #1, assembly-items, remote’s etc. close to the doors of the transport unit, so the delivery crew will have easy access and can start assembling while unloading (if requested). Disassembly All items that are to be shipped and need to be disassembled due to their size, shape or to save space, will have to be re-assembled by the moving crew at destination. The parts will have to be mentioned separately on the inventory with a clear description of the actual part (e.g. Right-hand side of cabinet, Middle part of cabinet, top part of cabinet). The assembly items, keys, screws etc. will have to be packed and stowed in the dedicated box “#1 assembly items”. Packing materials The packing materials used should be new, clean and friendly to our environment. The cartons for books, clothes etc. should have a compatible size to establish proper stowing and avoid weight overload. Packed by Owner(PBO) If the client has packed cartons or items himself please ask him to write the contents on the package/carton. The crew leader will state this content on the inventory and note “PBO” as exception (e.g. Books PBO, Clothing PBO etc.). Breakable/fragile items (e.g. glassware, china) can not be packed together with unbreakable items. You should fill the empty space with packing paper. Next to that these boxes should also be marked with “fragile” and “Top load/stow”. Silverware/Brass items will have to be packed in acid free paper. Books are to be packed in special book cartons. On clients request the book cartons should be marked on alphabet or bookcase number. Electrical appliances should be carefully packed and the brand, type and serial numbers are to be written on the inventory list. Please mark “ECU” on the inventory list if the Electrical Condition is Unknown.(e.g. disconnected TV’s Computers, laptop’s, stereo equipment etc.). Washing machine/ dryer/ refrigerator/ freezer etc. have to be prepared for transport as per the instructions in the manual for these appliances. The client has to supply the original necessary item/screws for transport protection to the crew leader. If not the crew leader should ask the client for these necessary items. If the necessary items are not available and/or can not be assembled please inform the client and report on the FCF : “The necessary items for transport protection are not available and/or can not be assembled. Any damage as a result of the above can not be claimed under the transport-insurance. The client will have to sign for this on the FCF. Loose parts (e.g. inner parts of the fridge) are to be separately packed and secured. Kitchenware is to be packed in wrapping paper before it is placed in the carton. The inventory should read pots and pans, cutlery, plates etc. instead of kitchenware (not acceptable for customs!!). Clothes are to be packed in wardrobe boxes (hang down clothing). Arrangements have to be made to avoid the hang down clothing to drop from the hangers. Lay down clothing and linen is to be packed in special clothing / linen boxes. If the client requests the hang down clothing to be flat packed instead of wardrobe boxes (e.g. to save space in case of an overflow) inform the client that the cost for dry-cleaning etc. will not be picked up by the moving and/or insurance company and report on the FCF under remarks: “Not all clothes are packed in the proper materials (e.g. wardrobe boxes) as per client request. Client is aware that possible cost for dry cleaning etc. can not be claimed” and have client sign for this on the FCF. Mirrors/glass plates/paintings are to be properly protected and packed in hard carton (or crated when necessary). They are to be marked as “fragile” on all sides of the packaging. Marble/stone plates are to be properly packed (or crated when necessary), marked as “fragile” and “this side up” to avoid breaking. Lampshades are to be packed in paper and to be placed in cartons of a proper size. The carton is to be filled with “chips” and/or paper to avoid shifting through the box. The box is to be marked as “fragile” and “Top load/stow”. Mattresses are to be packed in special mattress cartons of the proper size. They are to be mentioned on the inventory list as single, double or king-size mattresses. The mattresses are not to be packed in plastic to avoid mildew from /to countries with a high humidity. Carpets are never to be folded. If more carpets are rolled together into one package the number of carpets packed, is to be mentioned on the package and the inventory list. Furniture is to be disassembled when possible and necessary. Packing should be done either in (paper) blankets or in wrapping carton.(depending on situation and destination). Antiques/Artwork are to be very carefully packed and to be extra protected and stowed with extra care and attention. Be very careful with plastic and bubble wrap, especially in or to countries with high humidity. Inventory list The moving crew will make an itemized inventory (in the language required by customs in the country of destination) stating clients full name and initials, origin address and destination country. The inventory should be clear on the contents (miscellaneous, kitchenware, PBO as content etc. are not acceptable) and the numbers and description on the inventory list have to comply with the numbers and contents of the cartons/packages. - (Parts of) Furniture should be described clearly (2 seater sofa, 3 seater sofa, Top part cabinet LR, Bottom part cabinet LR, etc.); - Electrical items should have the mark, type, serial number and ECU on the inventory list; - Big carpets should have the color and room at origin on the inventory list. - If smaller carpets and/or cushions are packed together the number of carpets or cushions should be mentioned on the inventory list. - Seal number on the last page of the list. The client is to be advised on damage to their belongings before packing these items. These damages will be marked on the inventory list via the exception symbols (scratch, soiled, mildew, rear, front, arm, etc. ) If there is an overflow (more items than the maximum allowed volume/ container size and/or more volume than initially estimated), this will be mentioned on the inventory list. The packages that can not be loaded in the allowed transport unit will be marked on a separate inventory list with their original item numbers. The inventory is to be signed by the client and the crew leader in the appropriate places on the inventory. If the client is not at the residence he will have to advise a person who signs in clients name. The crew leader will also advise his own name in clear writing (next to the signature). The date of loading at residence will also be mentioned on the inventory at origin. Copy of the signed inventory list with all the remarks/exceptions will be handed over to the client. In those exceptional cases where an inventory list is not necessary (e.g. local moves without customs check in the same country/region: packing, loading, transport and delivery door to door over a short distance via the same (sub)contractor and in the same transport unit) the moving company will prepare an inventory list stating damages before the move started, e.g.: - #1 assembly items, remote’s etc - dining room table (scratch on top) - painting Madonna Living Room (broken glass) - cabinet master Bedroom (Instable) - 2 seater leather sofa TV room (torn on back) - dining room chair/2 dining room chairs etc. (stain on back) - washing machine (not secured due to missing materials) - cabinet living room (already disassembled by owner) Take pictures of the existing damage and inform the client directly. Car/Motorcycle can only be accepted when they are clean and in driving condition. Make sure there is a minimum free space of 50 cm in front of and 50 cm behind the car (so 50 cm between the bulkhead and the loaded car and 50 cm between the loaded car and the container doors). Articles loaded in or on a car/motor vehicle will always be exempted from insurance. Same is applicable for the damage to the motor vehicle as a result of loading in or on the motor vehicle. If client wants to load his/her motor vehicle him/herself, mention on the FCF under remarks: “I want to (un)load the car/motorcycle myself and am aware that all damages and/or costs to the car/motorcycle, the transport unit and/or the loaded household goods will be for my personal account and will not be covered by any insurance.” Please make sure client will sign for this before loading.

Car/Motorcycle report

The crew leader has to fill out a report on the car/motorcycle to be shipped. If the car/ motorcycle is dirty please mention on the same car/motorcycle report: “Due to the fact that this car/motorcycle is not clean it is not possible to prepare an adequate report. The insurance company can waive a claim to this fact”. All damages have to be marked on this report as per the exception symbols. If there is damage “All around” please use the exception symbols, mention this on the same report (e.g. rusted/dented/scratched all around) and take pictures. The car/motorcycle is to be shipped as they are, without co-loading of items in, on, under or next to the car/motorcycle. If the clients want to co-load items in the car/motorcycle crate you will mention on the car/motorcycle report. “The goods co-loaded in/with the car/motorcycle (crate) are loaded on my request and for my risk. I am aware that damage to the car, motorcycle and/or co-loaded items is not covered by insurance. Any additional cost related to the co-loading will be for my own account “ Both client and crew leader will sign the report after completion.

Loading/stowing

Quality check When the transport unit arrives at the residence the crew leader will check if the transport unit is dry, clean and odorless. He will also physically enter the transport unit, close the doors, and then check for any holes and/or damages (light check). If all these checks are OK, loading can start. (TAKE A PICTURE IN CASE OF EXISTING DAMAGE/IRREGULARITIES TO THE TRANSPORT UNIT AND CONTACT THE COORDINATOR BEFORE LOADING STARTS) Blocking and bracing The crew will take care of professional loading and stowing of the personal effects and household goods. Stowing will be done utilizing the maximum width and height of the container. The client and the crew leader will have a final check through the residence to make sure everything is packed and loaded, before the transport unit is sealed. The load will be secured via a firm wooden bulkhead that will be secured to the container. (TAKE A PICTURE OF THE LOAD AND BULKHEAD) Volume check The crew leader will measure the empty space in meters between the secured bulkhead and the doors of the transport unit, enabling the contract holder to determine the final loaded volume. (TAKE A PICTURE OF THE EMPTY SPACE AND THE MEASURED EMPTY SPACE) The empty space in meters is to be mentioned on the Final Control Form (2^nd page) -All Air, LCL shipments and road shipments smaller than 5m³ under A -FCL and Road shipments larger than 5 m3 under B PLEASE CHECK THE CHECKBOX FOR THE GOODS LOADED TO THE TOP OF THE TRANSPORT UNIT OR TAKE A PICTURE OF THE LOADED GOODS THAT ARE NOT LOADED TILL THE TOP OF THE TRANSPORT UNIT. Motor vehicles Are to be loaded and blocked/secured in the transport unit in a professional way. The use of “tensioning straps” is not allowed due to damage to the wheels. The blocking should avoid damage to the car, not damage the car itself. Seal The crew leader will secure the doors with a seal (steel pin with an unique number) and make sure to write the seal number on the last page of the inventory list. (TAKE A PICTURE OF THE SECURED DOORS WITH THE THE SEAL AND THE CONTAINERNUMBER AND A CLOSE UP OF THE SEALNUMBER) Fumigation of shipments!!! For the health of our clients and staff and for the continued care for the environment, we can and will not accept fumigation of containers using chemicals. Household goods and personal effects being shipped overseas need to comply with a number of rules and regulations. One of these regulations is that wooden materials used for crating, blocking and bracing of goods in the container, should comply with ISPM15 regulations. In effect, this means that all wood used has to have received ‘Heat Treatment’ (HT) or the whole shipment should be fumigated (http://en.wikipedia.org/wiki/Fumigation) with chemicals, for example Methyl Bromide. The reasons for using chemicals are:

• cost saving compared to Heat Treatment
• easier handling
• killing vermin

  The disadvantages of chemicals are:

• toxic
• extremely bad for the environment
• forbidden in the EC, USA and several other countries
• endangers our clients and our staff
• residue settles in linen, cartons, clothing etc.
• hidden extra cost for de-fumigation of a container at the port of entry

  The following rules are mandatory *We will not accept fumigation of shipments *All used wooden materials for crates, blocking and bracing etc should comply with ISPM 15 regulations. *Gas measuring of suspected and/or fumigated shipments, and the charges related to the de-fumigation of fumigated shipments, will all be billed to the origin agent.”

Final check /Documents

The crew leader will handover the PMQ to the client and will wait for the client to complete and sign this document. Please ask client to explain a score of 6 or below in specified comments on the PMQ. The crew leader will make a final check through the residence together with the client and make sure all necessary actions were taken.(sign off on 1^st page FCF). The crew leader will also complete the FCF and have the client sign the first page of this form (and remarks on 2^nd page if applicable). Meanwhile the crew members will check their tools and other belongings and remove them from the residence. Finally the crew leader will complete and sign the Checklist Service Chapter enclosed to this document. (This way he can verify that all requirements have been met).

Export custom clearance

All the necessary documents for exporting out of the country have to be arranged by the local moving company. Take pictures of (Mandatory): -damage to the transport unit (before loading) -damage to the residence before packing started -damage to the residence after packing is completed -picture of the loaded transport unit with bulkhead -picture of the measurement of the empty space between the bulkhead and the doors of the transport unit -picture of the empty space between load and the top of the transport unit (if applicable) -picture of the loaded and secured motor vehicle -picture of the closed doors of the transport unit with the container number and the closed seal placed on the transport unit -close up of the closed seal with the seal number

Document procedure

The crew leader will hand over all documentation to the coordinator. The coordinator will e-mail the applicable documents and pictures to the assigned delivery agent within one day after loading is completed. Copies of these applicable documents and pictures will be e-mailed to us together with the completed PMQ, Final Control Form and the Checklist Service Chapter. (PMQ, FCF and Checklist Service Chapter should be send as 3 separate PDF’s) Please be aware that we will not be able to register and pay your invoice if the PMQ (origin and destination), Final Control Form and the Checklist Service Chapter are not sent to us (fully completed and signed) in due time.

Enclosure

Checklist Service Chapter for the Crew leader and the Coordinator. (Mandatory to be completed and send as PDF to us within one day after packing/loading or delivery). We need one checklist for every service (Packing/Loading and Delivery are 2 services).

Delivery

Make sure that the delivery date is scheduled in close communication with the client and that all necessary documentation is arranged for.

Import customs clearance

All the necessary documents for importing into the country have to be arranged by the receiving moving company. If the inventory list is not in the correct language for local customs, the receiving moving company should arrange for proper translation in due time.

Delivery address

Check, before the actual delivery date, if the delivery-address is easy accessible for the transport unit. If you anticipate difficulties make sure to inform our coordinator beforehand (and send pictures of the situation).

Actual delivery

The crew leader will introduce himself and his crew to the client and have a walk through the residence to have an idea on what should go where. The crew leader will present a copy of the inventory list to the client for his/her comfort and will make sure that one of the crew members will check off all items that are unloaded.

Predelivery check

The crew leader will check the residence prior to the start of delivery for any existing physical damages, will notify the client if any and report these on the FCF. The crew leader will take the same actions after the final check / walk through of the residence once unloading and delivery is completed. .(TAKE PICTURES OF THE PHYSICAL DAMAGE THAT EXISTED AND THAT OCCURRED DURING DELIVERY).

Seal

The crew leader will check the seal before opening the doors and make sure to write the seal number on last page of the inventory list. (If the seal number is the same as the seal number that was written on the last page at origin, then please confirm. If the number is not the same then write down the new number next to the origin number). (TAKE PICTURES OF THE SECURED DOOR WITH THE SEAL AND THE CONTAINER NUMBER AND A CLOSE UP OF THE SEAL NUMBER BEFORE YOU BREAK THE SEAL/OPEN THE CONTAINER)

Quality check on arrival of the transport unit

The crew leader will check the transport unit on any visual damage. Upon opening the doors the crew leader will check if the transport unit is dry, clean and odorless. (be careful upon opening the doors: as a result of items being closely loaded to the doors they may fall out). Any deviations are to be written on the Checklist Service Chapter under Specified Comments (TAKE A PICTURE OF THE DAMAGE/ IRREGULARITIES TO THE TRANSPORT UNIT AND INFORM THE COORDINATOR)

Motor vehicles

Check if the motor vehicle is blocked/secured in the transport unit in a professional way. The use of “tensioning straps” is not allowed due to damage to the wheels. The blocking should avoid damage to the car, not damage the car itself. (PLEASE MAKE A PICTURE OF THE LOADED MOTOR VEHICLE)

Volume check

The crew leader will measure the empty space in meters between the secured bulkhead and the doors of the transport unit, enabling the contract holder to determine the final loaded volume. (TAKE A PICTURE OF THE EMPTY SPACE AND THE MEASURED EMPTY SPACE)) The empty space in meters is to be mentioned on the Final Control Form (2^nd page). -All Air, LCL shipments and road shipments smaller than 5m³ under A -FCL and Road shipments larger than 5 m3 under B PLEASE CHECK THE CHECKBOX FOR THE GOODS LOADED TO THE TOP OF THE TRANSPORT UNIT OR TAKE A PICTURE OF THE LOADED GOODS THAT ARE NOT LOADED TILL THE TOP OF THE TRANSPORT UNIT.

Car/ Motorcycle report

The crew leader has to fill out a report on the car/motorcycle that has been shipped. If the car/ motor vehicle is dirty please mention on the same report: “Due to the fact that this car/ motorcycle is not clean it is not possible to prepare an adequate delivery report. The insurance company can waive a claim to this fact”. All damages have to be marked on this report as per the exception symbols. If there is damage “All around” please use the exception symbols, mention this on the same report (e.g. rusted/dented/scratched all around) and take pictures. Both client and crew leader will sign the form after completion. If client wants to unload his/her motor vehicle him/herself, mention on the FCF: “I want to (un)load the car/motorcycle myself and am aware that all damages and/or costs to the car/motorcycle, the transport unit and/or the loaded household goods will be for my personal account and will not be covered by any insurance.” Please make sure client will sign for this before unloading.

Checking the inventory list

One of the crew members will check off the inventory list for every unloaded item. *:If there is an item with no number open the item and write down the contents on the FCF under remarks *If there is an item with a double number open these items and write down the numbers and the contents on the FCF under remarks. *If there are missing items please write the item numbers on the FCF under remarks as missing items.

Unloading and unpacking

The crew will first secure the dedicated key box ”#1 Assembly items”. The crew will unload all items from the transport unit and place them in the rooms as advised by the client. The crew will unpack all furniture etc. and will take away the debris; furniture disassembled in the origin country will be assembled again (new furniture will not be assembled). Cartons will be unpacked (tabletop) or will be placed in a room assigned by the client to be unpacked by the client. The crew leader will inform the client on any known damage or loss. Both client and crew leader will sign the checked inventory list. The client and the crew leader will have a final check through the residence.

Additional charges if any

For additional charges (if any) make sure to specify why and take pictures to support the request for additional charges. (PICTURE)

Pick up of debris

The crew will take all debris from the residence upon delivery.

Final check /Documents

The crew leader will handover the PMQ to the client and will wait for the client to complete and sign this document. Please ask client to explain a score of 6 or below in specified comments on the PMQ. The crew leader will make a final check through the residence together with the client and make sure all necessary actions were taken.(sign off on 1^st page FCF) The crew leader will also complete the FCF and have the client sign the first page of this form (and remarks on 2^nd page if applicable). Meanwhile the crew members will check their tools and other belongings and remove them from the residence. Finally the crew leader will complete and sign the Checklist Service Chapter enclosed to this document. (This way he can verify that all requirements have been met). Take pictures of (Mandatory): -damage to the residence before unloading started (if applicable) -picture of the closed doors of the transport unit with the container number and the closed seal placed on the transport unit -close up of the closed seal with the seal number -damage to the transport unit (before/after unloading) -picture of the loaded and secured motor vehicle -picture of the loaded transport unit with bulkhead -picture of the measurement of the empty space between the bulkhead and the doors of the transport unit -picture of the empty space between load and the top of the transport unit (if applicable) -damage to the residence after unloading is completed (if applicable)

Document procedure

The crew leader will hand over all documentation and pictures to the coordinator. The coordinator will e-mail the applicable documents and pictures to the assigned delivery agent within one day after unloading is completed. A copy of these applicable document and pictures will be e-mailed to our coordinating together with the completed PMQ, Final Control Form and the Checklist Service Chapter. (PMQ, FCF and Checklist Service Chapter should be send as 3 separate PDF’s) Please be aware that we will not be able to register and pay your invoice if the PMQ (origin and destination), Final Control Form and the Checklist Service Chapter are not sent to us (fully completed and signed) in due time.

Enclosure

Checklist Service Chapter for the Crew leader and the Coordinator. (Mandatory to be completed and send as PDF to out coordinating within one day after packing/loading or delivery). We need one checklist for every service (Packing/Loading and Delivery are 2 services).

DE GRUIJTER & CO. International Movers BV (also trading under tradename DE GRUIJTER & CO. Netherlands) supports employees of companies and other organizations who move to the Netherlands. In doing so, it processes personal data. DE GRUIJTER & CO. International Movers BV processes personal data with due care and in accordance with the law. We would like to provide the following information about this.

1. Data Controller

The data controller who is responsible for the processing of personal data is DE GRUIJTER & CO. International Movers BV, Anthony van Leeuwenhoekweg 50, 2408 AN in ALPHEN AAN DEN RIJN registered in the trade register with number 28034692.

2. What personal data; source

DE GRUIJTER & CO. International Movers BV processes the following personal data:

• Name, address, place of residence, e-mail, telephone;
• Gender, nationality, place and date of birth, marital status, family members;
• Other information that is necessary in view of the services to be provided by us, such as the employer, commencement of employment, date of relocation, accommodation requirements, information about pets, statement of employer, salary, bank account number.

If the services includes (supporting) the making of applications for a work or residence permit, social security number, application of the 30% ruling, making an appointment with the public health service for doing a TB check, or opening a bank account, also the V-number and / or the BSN number might be processed. These numbers are only processed to the extent required by law for the relevant request or application and/ or for as far as we act as data processor on behalf of your employer. We generally obtain your personal data from yourself or via your employer.

3. The purpose and legal basis of the data processing applicable to relocation services of move management

DE GRUIJTER & CO. International Movers BV processes personal data for the following purposes:

• Home search and entering into lease agreements;
• Support with moving;
• Support regarding import and export requirements;
• Finding schools for children;
• Arranging services and facilities such as cleaners and handyman services
• Arranging temporary facilities such as temporary housing facilities, transport, rental car;
• Arranging services and facilities such as utilities, internet, cleaning services, general practitioner, dentist;
• (Assisting in) making applications for a work or residence permit, a social security number or for applying the 30% ruling;
• Making an appointment with the GGD for making a compulsory TB check;
• (Assisting in) opening of a bank account;
• The handling of complaints and disputes;
• Providing information to expats and employers and promotion of our services;
• Archiving purposes;
• Compliance with legal obligations.

The legal basis for the processing is that the processing is necessary for the performance or the entering into of a contract between DE GRUIJTER & CO. International Movers BV and you, for the compliance with legal obligations and for the representation of legitimate interests of DE GRUIJTER & CO. International Movers BV and the users of our services. These legitimate interests include the ability for us to offer our services and the ability for expats and their employers to use them. In specific cases, for example if we need to process health data, we ask for your permission. We also request your permission for sending commercial e-mail and the placement of cookies and web beacons. This permission can be withdrawn at any time.

4. Recipients of personal data

In principle, we only share your personal data with third parties if this is necessary for the performance of our services. In that context, for example, data can be shared with: Real estate agents, landlords; Moving and transport companies, car rental companies; Schools; Relevant government agencies, such as IND, GGD, customs; New general practitioner, dentist, utility companies; Your employer; Other third parties, if DE GRUIJTER & CO. International Movers BV is obliged to do so on the basis of a legal obligation or court order.

5. Transfer of personal data outside the European Union

We will not transfer your personal data outside the European Union, unless this is necessary for the performance of our services, for example because we support you in moving to or from the country in question. In such cases - insofar as the country concerned does not have an adequate level of protection as referred to in Article 45 of GDPR - the transfer will take place on the basis of appropriate safeguards as referred to in Article 46 of GDPR, or in accordance with one of the conditions referred to in Article 49 of GDPR, if for example the transfer is necessary for an agreement between you and DE GRUIJTER & CO. International Movers BV, or for the performance of an agreement concluded in your interest between DE GRUIJTER & CO. International Movers BV and a third party, for example your employer, or because you have agreed to the transfer.

6. Retention of personal data

We do not store your data for longer than necessary for the purposes mentioned under 3. Any data will be deleted no later than 7 years after the end of our assignment, unless the data must be retained for a longer period in connection with a legal obligation.

7. Cookies

DE GRUIJTER & CO. International Movers BV uses the following cookies for its website: [Provide information about possible cookies, web beacons, etc. that are used on the website. Remember that in certain cases, permission is required for placing cookies and web beacons. This will have to be requested by way of a cookie banner]

8. Your rights

You have the right to request DE GRUIJTER & CO. International Movers BV access your personal data. If the information is incorrect, incomplete or irrelevant, you have the right to request rectification. You also have the right to object to the processing and to request DE GRUIJTER & CO. International Movers BV to delete the data. Insofar as the processing is based on your consent, you have the right to withdraw the permission at any time. Withdrawal does not affect the lawfulness of the processing on the basis of the consent before it is withdrawn. If you wish to make use of your aforementioned rights, please contact DE GRUIJTER & CO. International Movers BV by letter or e-mail using the contact details provided below. DE GRUIJTER & CO. International Movers BV makes a decision on your request within four weeks. You also have the right to lodge a complaint with the supervisory authority. The competent supervisory authority is the Dutch Data Protection Authority (www.autoriteitpersoonsgegevens.nl).

9. Contact

For questions or comments about the processing of your personal data, and to use your above mentioned rights, please contact DE GRUIJTER & CO. International Movers BV via: DE GRUIJTER & CO. International Movers BV Anthony van Leeuwenhoekweg 50 2408 AN ALPHEN AAN DEN RIJN Or via: info@degruijter.nl

DE GRUIJTER & CO. Netherlands is committed to fulfill all requirements regarding Anti-bribery & Anti-corruption, as stipulated under the FIDI ABC Charter. FIDI stands for Federation of International Furniture Removers

Undertaking by DE GRUIJTER & CO. Netherlands

DE GRUIJTER & CO. is committed to legal and ethical behavior, and to refrain from doing anything that will harm the interests of FIDI, other affiliates, clients, or the industry. DE GRUIJTER & CO. will take steps to ensure we are fully informed of applicable regulations and will monitor our employees and business partners to ensure full and continual compliance.

Legal compliance

DE GRUIJTER & CO. will ensure that we are aware of all applicable laws countering bribery and corruption in all the jurisdictions in which we operate, and that we will obey and uphold those laws. The laws that apply to particular international business activities include those of the countries in which the activities occur as well as others that - like the US Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act 2010 - govern the international operations of national companies and citizens in respect of their conduct both at home and abroad. We have to ensure that we are aware of, and are complying with, applicable laws.

Ethical behavior

As a demonstration of our commitment, DE GRUIJTER & CO. pledges to take a zero tolerance approach to bribery and corruption. At all times, the Company will act professionally, fairly and with the utmost integrity in all business dealings and relationships. This will apply wherever we operate.

Commitment to the values of FIDI

This Charter is formally integrated into the FAIM quality standard.

Code of Conduct

By agreeing and committing to this Charter, DE GRUIJTER & CO. undertakes to:

1. Never engage in any form of bribery, either directly or through any third party.
2. Never offer or make an improper payment, or authorize an improper payment (cash or otherwise) to any individual, including any local or foreign official anywhere in the world.
3. Never attempt to induce an individual, or a local or foreign official to act illegally or improperly.
4. Never offer, or accept, money or anything of value, such as gifts, kickbacks or commissions, in connection with the procurement of business or the award of a contract.
5. Never offer or give any gift or token of hospitality to any public employee or government official or representative if there is any expectation or implication for a return favor
6. Never accept any gift from any business partner if there is any suggestion that a return favor will be expected or implied.
7. Never facilitate payments to obtain a level of service which one would not normally be entitled to.
8. Never disregard or fail to report any indication of improper payments to the appropriate authorities.
9. Never induce or assist another individual to break any applicable law or regulation.

Commitment to FAIM's Quality Requirements

DE GRUIJTER & CO. is a FAIM certified company. We commit to fulfill all of the FAIM quality and environmental requirements as described in the FAIM standard. We expect agents that perform work on our behalf to take actions to fulfill all of the FAIM requirements. Requirements are such as “confirmation of delivery”, “signed packing list at destination” and “invoicing”. In addition, DE GRUIJTER & CO. is an ISO9001 certified company. We will provide instructions for shipments when we consign shipments to you. Please follow our instructions and requirements at all times.

Commitment to Environmental Protection

DE GRUIJTER & CO. is committed to protect the environment. We are a ISO14001 certified company. We expect our suppliers, partners and agents to take actions at your daily operations to minimize the impact to the environment. We expect our agents to recycle used packing materials collected at delivery and to reuse some of the used packing materials and to fully comply with your local regulation and legislation about environmental protection. Trucks and other vehicles that you would use for pickup and delivery of our shipments must be properly maintained and waste such as engine oil are disposed in according to your local requirements. We expect your warehouse and depots are equipped with minimum fire equipment as required by your local laws and fire drills are conducted regularly.

Social Responsibility Cod of Conduct

DE GRUIJTER & CO. is committed to be a socially responsible company and we are committed to meet our code of conduct.

Protection Against Harassment and Anti-Discrimination

DE GRUIJTER & CO. is committed to create, promote and maintain an environment for staff and contractors which provide equality of opportunity, which is free of any discrimination and harassment. DE GRUIJTER & CO. will take whatever action may be needed to prevent, and if necessary, discipline behavior which violates this Policy.

Implementation/Procedure

1. Staff and contractor of DE GRUIJTER & CO. shall not discriminate or harass any other staff or any other person who has dealings with DE GRUIJTER & CO..
2. DE GRUIJTER & CO.’s equal opportunity policy forbids the following discrimination/harassment in activities

carried out in the course of employment, provision of services, or other activities organized by DE GRUIJTER & CO. The definitions of the following terms in the relevant legislation will apply -

1. Sex discrimination and Sexual harassment,
2. Disability discrimination, harassment and vilification,
3. Pregnancy discrimination
4. Harassment on the grounds of sexual orientation and
5. Racial, religion discrimination and harassment.
6. The Company would not tolerate discriminatory behavior.
7. The Company requires all its staff who hold managerial positions to take all necessary steps in

order to ensure that any staff of the company or any other person who has dealings with the company is not subject to discrimination/harassment.

Health & Safety Policy

DE GRUIJTER & CO. is committed to provide a safe and healthy working environment for staff. We provide personal protective equipment for our crew such as work boots. Our Health and Safety Policy of the Company is to:

• provide and maintain a healthy working environment at all times,
• ensure adequate control of health and safety risks arising from work activities, this includes communication with clients and any use of sub-contractors
• provide all required instruction, training, supervision and other relevant health and safety

information to employees

• ensure that all staff are competent in the work activities they are engaged in
• continue to consult with and update staff on all Health and Safety issues
• provide ‘generic’ risk assessments for all common tasks engaged in by staff where risk is involved and potential danger has been identified
• encourage all staff to take reasonable care for the health and safety of him/herself, fellow staff and all persons accordingly and to report any hazard which cannot be controlled personally to appropriate personnel.

ANTI-Trust CHAPTER

Undertaking by all FIDI Affiliates with immediate effect All FIDI Affiliates commit to legal and ethical behaviour, and to refrain from engaging in any business that will harm the interests of FIDI, other affiliates, clients, or the industry. Our company will take steps to ensure they are fully informed of applicable Anti-Trust laws and regulations in connection with cartel conduct and other Anti-Trust violations, and will monitor their employees and business partners to ensure full and continual compliance. Legal compliance Our company will ensure that they are aware of all applicable laws and regulations covering anticompetitive practices in all the jurisdictions in which they operate, and that they will obey and uphold those laws and regulations. We will ensure that they are aware of, and are complying with, applicable laws and regulations in connection with cartels. Ethical behaviour As a demonstration of its commitment, FIDI and its Affiliates pledge to take a zero tolerance approach to cartel conduct. At all times, FIDI and its Affiliates will act professionally, fairly and with the utmost integrity in all business dealings and relationships. This will apply wherever they operate. Commitment to the values of FIDI This Charter will be formally integrated into the FAIM quality standard. Code of conduct Our company agrees and committing to the Anti Trust Charter, with the following content:

1. Never make direct or indirect (via third parties including agents, suppliers or customers) contact with an actual or potential competitor or other third party, the object of which is to engage in cartel behaviour.
2. Never propose or reach an agreement, whether directly or indirectly, formally or informally, with actual or potential competitors, regarding any sensitive competition-related issues, including:
• Fixing prices
• Dividing or sharing markets, customers or territories
• Rigging a competitive bidding process
3. Report any indication or initiative of improper anticompetitive business conduct by an actual or potential competitor in accordance to your internal reporting procedure, including but not limited to, reporting to your legal department and/or to the relevant Anti-Trust authorities.
4. Not to participate in a meeting of a trade association in which sensitive competition-related issues are discussed. If such subjects are raised during a meeting, employees of FIDI Affiliates must immediately ask for the discussion to end. If not, they must leave the meeting and ask for that to be noted in the minutes of the meeting.
5. Ensure that all internal and external correspondence, including e-mails and texts, and documents, discussions and public statements do not contain any statements that might be misinterpreted by third parties or Anti-Trust authorities and courts in the context of a potential Anti-Trust investigation.
6. Maintain independent judgment in pricing or selling of any products and/or services.
7. Limit any information discussed during commercial negotiations, with or disclosed to competitors or other third parties, to that which is strictly necessary for completing or assessing the transaction.

Below you will find our rules of conduct, work instructions and safety guidelines to achieve our goal together with our partners:

Mission Statement

Royal de Gruijter is the pre-eminent specialist for national and international private and corporate relocations, and for logistics projects involving orchestras and museums. Empathy, reliability and service are our trademark. We provide you with top service. Your satisfaction is the crowning glory of our work.

Vision

Royal de Gruijter has consciously and unreservedly chosen to develop the higher end of its market. Royal de Gruijter appeals to a target group who requires specialist expertise, focus and dedication, and who accordingly can appreciate these qualities. Relocations, orchestral tours and art transport demand know-how, discretion and ingenuity. It is with great pride and dedication that our staff provide these services. Their unique mindset and professional expertise, together with the full range of environmentally responsible materials we use, ensure sustainable, long-term relationships with our clients.

FUNDAMENTAL VALUES

DE GRUIJTER & CO. and its partners are responsible for safety, health and the environment. Both for the people who work for us and for our customers. Therefore, the following three basic values apply: A deal is a deal DE GRUIJTER & CO. and its partners make clear workable agreements and adhere to this in compliance with applicable rules, laws and standards. Take responsibility DE GRUIJTER & CO. and its partners take their responsibility and intervene in unsafe and undesirable situations. Show respect DE GRUIJTER & CO. and its partners respect each other, our colleagues, each other's work and the environment in which we work. We are honest and do not accept discrimination, bullying, ignoring or (sexual) intimidation/harassment.

SAFETY FIRST

DE GRUIJTER & CO. and its partners are responsible for their own safety. By complying with the rules below we can prevent us from becoming involved in unsafe situations. I am authorized Only carry out activities that you can and may carry out. Only come to places where you may come. Convince yourself every time before you start a job or resume that it is safe.I understand that I must be in possession of a valid and legitimate VOG (Declaration On Behavior) which must be renewed annually. This is because underlying business clients (in particular government agencies) can make this mandatory for the privacy-sensitive work that I carry out. I see and care that I am seen Make sure that operators of large (rolling) equipment see you. Do not go into a blind spot. I use the right PPE Always wear safety shoes and the prescribed work clothing. I accept being addressed and address others Be open to address by others. If you see someone working unsafe, speak to that person. I listen and am alert Make sure you can hear signals. Only use your phone if it really needs it and then only in a safe place. Take notice of your surroundings. I work safely Protect yourself against the risk of falling. Keep safety provisions in place. I do not work under influence Do not work or drive under the influence of alcohol, drugs or medicines that affect the ability to react.

SUPPLY CHAIN

Managing the logistics chain (Supply Chain) forms the basis for carrying out our activities. Complying with laws and regulations and monitoring quality standards. Who works for us? Are social, tax and customs regulations met? What quality do our partners deliver? Are partners and their employees reliable? To monitor all these matters, control is necessary. We ask our partners to demonstrate that regulations are being complied with and that conditions are met. We do this by identifying their employees, checking the payment of social insurance contributions and taxes, checking licenses and standards. CHAIN LIABILITY The hirer's liability scheme aims to prevent lenders from abusing the payroll taxes and taxes. The purpose of the chain liability arrangement is to prevent contractors and subcontractors from abusing the outsourcing of the work in the payment of payroll taxes. FIDI ANTI-BRIBERY AND ANTI-CORRUPTION The International Federation of International Moving Companies, FIDI sets the highest quality standards for its members. Controlling the Supply Chain is essential in this. A special paragraph within the quality standard FAIM-ISO) is the ABC chapter, (Anti Bribery and Anti Corruption). This discourages corruption and bribery. FIDI members are committed to this chapter to protect the interests of the companies and their customers. DE GRUIJTER & CO. is FIDI member.

DOCUMENTATION

In the modern world it is all about data. Transparency and transfer of data is the basis in the relationship between account, providers and international removal companies. A move is provided with specific work instructions and mandatory (legal) documentation. Various customer satisfaction surveys are conducted by various parties. In addition, they are asked to measure the load, to take photographs of cargo and transport means. After all, quality is measurable! It is quite a challenge to take care of the correct care of all documentation associated with an international relocation. DE GRUIJTER & CO. and its service partners ensure that clients, customers and suppliers are provided with correct data. We strive for 100% customer satisfaction!